Last updated: 26 September 2026
We want you to be happy with {{brand}}. That is why every new customer can try our IPTV UK service with a free trial before paying. This Refund Policy explains when you can cancel and get your money back.
1. Try before you buy
Our free trial gives you full access to channels, movies and series so you can test the service on your own devices and internet connection before you subscribe. We strongly recommend using the trial first.
2. Your 14-day right to cancel
Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel a digital service. When you subscribe, you ask us to start your service straight away. If you cancel within 14 days, we will refund you, less a proportionate amount for the time you have already had access.
3. Service problems
If the service does not work as described and our support team cannot fix the problem, contact us within 7 days of your purchase and we will give you a full refund. We may ask for details or screenshots of the issue so we can investigate.
4. When refunds are not available
- After 14 days from the start of your plan, except where the service was faulty.
- Where your account was suspended for breaking our Terms of Service.
- For problems caused by your own internet connection or an unsupported device, where the service works correctly on supported devices.
5. How to request a refund
Email {{email}} with your name, the email on your account and your reason. We reply within 24 hours and process approved refunds to your original payment method within 5–10 working days.
6. Cancelling your plan
You can stop your plan at any time from your account or by contacting us. You keep access until the end of the period you have paid for.
This policy does not affect your statutory rights.