Last updated: 26 September 2026
This Privacy Policy explains how {{brand}} (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website or use our IPTV UK subscription service. We are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
{{brand}} is the data controller for the personal data described in this policy. You can contact us at {{email}} or by post at {{address}}.
2. The data we collect
- Account and contact data – your name, email address, phone number and country when you start a free trial, subscribe or contact us.
- Subscription and billing data – the plan you choose, payment status and invoices. Card payments are processed by our payment partner; we do not store full card numbers.
- Technical data – IP address, device and browser type, and pages visited, collected through cookies and server logs.
- Support data – messages you send us and details of your devices so we can help with setup.
3. How we use your data
- To create and manage your account, free trial and subscription (performance of a contract).
- To provide customer support and free setup assistance (performance of a contract).
- To keep our service and website secure and prevent fraud or misuse (legitimate interests).
- To send service messages and, where you have agreed, news and offers (consent – you can opt out at any time).
- To meet legal, tax and accounting obligations (legal obligation).
4. Sharing your data
We never sell your personal data. We only share it with trusted providers who help us run the service – such as hosting, payment processing, email delivery and customer support tools – under contracts that require them to protect it. We may also share data if required by law.
5. International transfers
Where a provider processes data outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.
6. How long we keep data
We keep account data for as long as your account is active and for up to 6 years afterwards for legal and accounting purposes. Trial and enquiry data that does not lead to a subscription is deleted within 12 months.
7. Your rights
You have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability and to withdraw consent at any time. To use any of these rights, email {{email}}. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
8. Cookies
We use cookies to run the website and understand how it is used. See our Cookie Policy for details.
9. Security
We use encryption (HTTPS), access controls and reputable providers to protect your data. No system is 100% secure, so please keep your login details private.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.